post
https://apis.cequens.com/conversation/wab/v1/messages/
Learn how to send document files (PDF, Word, Excel, PowerPoint) to your customers via WhatsApp using the CEQUENS API. Includes supported formats, best practices, and examples.
API tokenPlease refer to this page to fine the API Token: https://developer.cequens.com/reference/whatsapp-business-ver2
Supported Document Formats
- PDF: .pdf
- Word: .doc, .docx
- Excel: .xls, .xlsx
- PowerPoint: .ppt, .pptx
- Text: .txt
Maximum file size: 100 MB
Sending Messages Outside the 24-Hour Messaging WindowRegular text messages and media messages (i.e., any non-template messages) can only be delivered within 24 hours of the customer's last message to your business.
If the business sends a message outside this 24-hour window, an error will be returned by the API.
Message templates are not subject to this restriction and should be used for reaching customers outside the 24-hour window.
Best Practices
- Always specify a descriptive filename to help recipients identify the document
- Use captions to provide context about the document content
- Ensure document URLs are publicly accessible before sending
- Keep file sizes under 100 MB
- PDF format is recommended for maximum compatibility across devices