post
https://apis.cequens.com/conversation/wab/v1/messages/
Learn how to send document files (PDF, Word, Excel, PowerPoint) to your customers via WhatsApp using the CEQUENS API. Includes supported formats, best practices, and examples.
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API tokenPlease refer to this page to fine the API Token: https://developer.cequens.com/reference/whatsapp-business-ver2
Supported Document Formats
- PDF: .pdf
- Word: .doc, .docx
- Excel: .xls, .xlsx
- PowerPoint: .ppt, .pptx
- Text: .txt
Maximum file size: 100 MB
Sending Messages Outside the 24-Hour Messaging WindowRegular text messages and media messages (i.e., any non-template messages) can only be delivered within 24 hours of the customer's last message to your business.
If the business sends a message outside this 24-hour window, an error will be returned by the API.
Message templates are not subject to this restriction and should be used for reaching customers outside the 24-hour window.
Best Practices
- Always specify a descriptive filename to help recipients identify the document
- Use captions to provide context about the document content
- Ensure document URLs are publicly accessible before sending
- Keep file sizes under 100 MB
- PDF format is recommended for maximum compatibility across devices