CEQUENS Bots

Overview

Connect and manage bots created in the Deewan Bot platform directly within your OCC inboxes. This integration provides a centralized view of all your automated conversation agents.

Key Features

Unified Bot Management

• View all bots linked to OCC in a single dashboard
• Monitor bot status and configuration in real-time
• Access bot settings and management tools quickly

Supported Bot Types

• AI Agent Bots - Intelligent conversational agents powered by AI
• Rule-Based Bots - Bots that follow predefined conversation flows
• External Bots - Third-party bots integrated via API

Important: This integration is read-only. To create or modify bots, please use the Bot Studio platform.

Adding a New Bot to OCC

Follow these steps to integrate a new bot with your OCC inbox:

Step-by-Step Instructions

1. Initiate Bot Creation

   • Click the 'Add Bot' button in your OCC dashboard

2. Select Bot Type

   • Choose from:
     • AI Agent Bot
     • Rule-Based Bot
     • External Bot

3. Configure Bot Settings

   For AI Agent or Rule-Based Bots:

   • Select your desired bot from the dropdown list

   For External Bots:

   • Enter the bot's webhook URL
   • Ensure your external bot follows the expected message format outlined in our API documentation

Additional Resources

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AI Agent Documentation

Learn how to create and configure AI-powered conversational agents

Documentation

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External Bot API Reference

Technical documentation for integrating external bots via API

Documentation

Need Help with Rule-Based Bots?

For more information about creating and managing Rule-Based bots, please contact our support team directly.