Contacts Management

In the realm of communication, having a well-organized directory of contacts is key to ensuring that your messages reach the right audience. CEQUENS provides a versatile "Contacts Management" module, designed to simplify the way you store, access, and utilize your clients' information for various engagements, such as personalized campaigns. This section guides you through the efficient management of your contacts within our console

Importing Contacts

From CSV or Excel

Begin your journey by populating your contact list swiftly using the CSV or Excel import options. This bulk upload functionality means you won’t have to manually enter each contact, saving time and reducing errors.

Automatic Country Code Adjustment

If your contacts’ phone numbers are in a local format, our system intelligently offers the option to append the appropriate country code automatically. This feature ensures consistency and reliability when you send messages globally.

Synchronization with External Systems

Real-Time Integration

Extend the functionality of your existing CRM or customer service platforms by integrating directly with services like HubSpot, Freshdesk, and Shopify. This integration allows for the seamless import of contact details into the CEQUENS platform.

Scheduled Synchronization

Set up your account to routinely sync with external systems, ensuring that your contact list in CEQUENS is always up-to-date with daily automatic updates. This feature is invaluable for businesses that continuously acquire new leads or customer information.

Custom Field Mapping

Upon exporting or syncing, you have the flexibility to define how each field from your file or external system corresponds to fields within our Contacts module. This customization ensures the data aligns with your existing database structure or specific campaign needs.

Segmenting Your Contacts

Creating Groups

For more targeted communication, the platform allows you to segment your contacts into specific groups. Whether categorizing based on demographics, customer preferences, or interaction history, these groups can be leveraged to personalize campaigns and enhance engagement

In conclusion, the "Contacts Management" module is more than a storage solution; it's a strategic tool designed for optimized communication management. By offering comprehensive features for importing, synchronizing, and organizing contacts, CEQUENS ensures that you are equipped to carry out precise, effective, and automated outreach campaigns.