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Meta Channels Configuration

  • Meta Channels with Cequens: Transforming Communication
    • WhatsApp Business Onboarding Guide
    • Facebook Messenger Onboarding Guide
    • Instagram Onboarding Guide
  • WhatsApp Business Templates Guide
    • Create a Template
    • Create a WhatsApp Flow

omni channel chat

  • Introduction
    • Getting Started
  • Inbox & Conversations
    • Managing Conversations
    • Conversation Tools
    • Widget Setup
  • Bot Studio Builder
    • Bot Studio: Pre-Get Started
      • Create Blocks In The Bot Studio
      • Link The Blocks
      • Scroll, zoom, move Blocks & Actions
      • Flow's Attributes
      • Copy and Paste Blocks and Actions for faster conversation design
      • Avoid dead loops
    • Bot Studio: Get Started
      • Create a chatbot from scratch
      • Create a chatbot from Template or Import from a file
      • Transfer my chatbot to a live agent
    • Actions explained
      • Reply Action
      • Advanced Reply - Manage an inactive chat
      • Random Reply action
      • Questions Feature in Bot Studio
      • Form Feature to Collect User Information
      • Web Request Action
      • Send Email action
      • Code Node
      • Capture User Reply Action
      • Wait Action
      • Replace Bot action
      • Add Label Action
      • Transfer to a Human Action
      • The If Online Agent action and its role in conversation design
      • Use the Close action
      • Use Change Inboxes
      • Move to Unassigned Action
  • Surveys Management
  • Analytics
    • Inbox Analytics
      • Requests and Labels
      • Conversations Analytics
    • Agents Performance Analytics
  • Setup & Configuration
    • Inbox Management
      • Routing Configuration
      • Bots in Inbox Settings
      • Media Settings
      • SLA Configuration
    • Users & Groups
    • Contacts
    • Labels
    • Canned Responses
    • Automations (Triggers)
      • Meta Conversion Events
    • Integrations
    • CEQUENS Bots

omni-link Studio

  • Introduction
    • Concepts
    • Facilitate Your Business
    • Boost Engagement
  • QuickStart
    • Connect Channels
    • Workflow Structure
  • Workflows
  • Manage Subscribers
  • Manage Topics
  • Activity Feed
  • Integrations Store
  • Settings
  • Team Members

GenAI Agent

  • Introduction
    • Concepts
  • Setup overview
    • Upload Documents Setup
    • GenAI Agent Setup
  • Prompt & Knowledge Center
    • Prompt Best Practices
    • Examples of Effective Prompts
    • Knowledge Documents Best Practices
    • Knowledge Managing and Updating

Cequens Campaign

  • Introduction
  • SMS Campaign
    • Quick Start
  • WhatsApp Campaign
    • Quick Start
  • Voice Campaign
    • Quick Start
  • Email Campaign
    • Quick Start

Cequens Conosle

  • Account Management
    • Account Registeration
    • Create Sub-Account
  • User Managmanet
    • Invite User
  • Credit Management
    • Top-up Account
  • Security Measures
  • Contacts Management

CEQUENS MFA

  • Introduction
    • Product Utility
    • Unleash the power of CEQUENS MFA
  • Setup Steps
    • Account Defaults
    • Sender ID
  • Templates
    • System Templates
    • Default Templates
    • SMS Templates
    • Email Templates
    • Voice Templates
    • WhatsApp Templates
  • Push Authentication
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Reply Action

Updated 11 months ago


Transfer my chatbot to a live agent
Advanced Reply - Manage an inactive chat